1Introduction
ZapTag India ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2Information We Collect
Personal Information:
- Name, email address, and phone number
- Vehicle registration details and images
- Emergency contact numbers (optional)
- Payment information (processed securely by PhonePe)
Usage Data:
- Browser type and version
- Pages visited and time spent
- IP address and device information
Communication Data:
- Alert logs (timestamps of calls/messages)
- Masked communication session metadata
3Payment Processing
We use PhonePe as our payment gateway to process all payments securely. When you make a payment:
- Your payment information is transmitted directly to PhonePe's secure servers
- We do not store your complete credit/debit card numbers or UPI details
- PhonePe is PCI DSS compliant and uses industry-standard encryption
- Transaction details (amount, date, status) are stored for billing purposes
4How We Use Your Information
- To provide and maintain our anonymous communication services
- To process payments and manage subscriptions
- To send important vehicle alerts and notifications
- To improve our platform and user experience
- To respond to customer support requests
- To comply with legal obligations
5Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- Secure cloud storage with high-end encryption
- Regular security audits and updates
- Access controls and authentication
6Data Retention
We retain your data as follows:
- Account data: Until you delete your account
- Alert logs: For the duration of your active subscription
- Payment records: As required by Indian tax laws (typically 7 years)
7Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt-out of marketing communications
To exercise these rights, contact us at support@zaptag.co.in.
Privacy Contact
Email: support@zaptag.co.in
Phone: +91 91364 98943
Address: Borivali East, Mumbai, Maharashtra 400066, India